Welcome
Hello friends! Welcome to our vacation home and thank you for choosing to stay here at the Lake Lewisville Family Getaway during your trip! We hope you find the home comfortable, relaxing, and fun!
Background
Albert and Joy started hosting on Airbnb in November of 2019 (just before the pandemic!). The first house we hosted was Joy’s childhood home in Plano, Texas. We had so much fun renovating, designing, furnishing, and even managing the property that we decided purchase the home from Joy’s parents and then add on another property!
In the summer of 2020, Albert and Joy rented an Airbnb lake house with Joy’s extended family and just fell in love with the lake life. We thought, hmm, why don’t we purchase a lake home to use with our extended families and rent it out when we can’t be there? And the rest is history!
Check-in and Check-out Times
Check-In Time: 4:00 pm CST
Check-Out Time: 10:00 am CST
Early check-in and late check-out may or may not be available depending on our other reservations and cleaning crew schedule
Directions from I-35E
Take exit 457 toward Lake Dallas Dr.
Turn left onto Oak Dr.
Turn right onto Carlisle Dr.
Turn right onto Main st.
Turn right onto S. Hook St.
Continue 0.6 miles until you see a yellow road sign with a black arrow curving to the left.
Pass the sign and immediately turn right into the driveway of the property.
Door codes
Door codes will be sent to you on the day prior to check-in
Codes will become active at your check-in time
Host Contact Information
Albert (214) 418-5888
Joy (972) 989-7360
Emergency Phone Numbers
Paul (972) 816-1258
Leo (972) 979-8637
Try contacting us through booking platform first, that’s the best way to reach us
austinhannahrentals@gmail.com
WiFi
Network Name: SouthHook-guest
Password: 234SHook!
How to Use the Electronics
Amazon Firesticks
We have an Amazon fire stick for each TV in the house. This has apps loaded onto it including Netflix, Hulu and live TV via the YouTubeTV app.
In order to see the list of apps you can either hold the home button on the fire stick remote and then select “Apps” to see a listing, or, scroll across the top menu and select “Apps.”
The YouTubeTV app is a separate app from the YouTube app. YouTubeTV will give you live TV access to all major network and cable channels.
How to Open Hot Tub Lid
How to Use the Kayak Dolly
2. Place strap around the kayak (in front of the seat) and fasten
Where is Everything?
- Lake toys: inside shed at the north end of the house
- Lake/hot tub towels: labeled cabinet inside laundry room
- Life vests: garage
- Hot tub chemicals: closet in laundry room
- Extra sheets and blankets: linen closet by 2nd bedroom downstairs (please wash and return)
- Cleaning supplies: under kitchen sink
- Broom, mop: garage
- Booster chair, pack ‘n’ play, baby tub: master closet
- Iron and ironing board: master bathroom closet
The Trash
We thank you in advance for helping us with city trash collection
Wednesday Night
Please take trash and recycle bins to front of property next to the mail box (city trash collection is Thursday morning)
Thursday Night
Please take trash and recycle bins back to the rocky area at the north side of the property next to the driveway
End of Stay
Place all trash and recycle in the respective bins outside
House Rules
In order to offer all of our guests, current and future, the best vacation rental experience possible, we have established some house rules. Please abide by these house rules or risk forfeiting the security deposit and incurring additional charges.
- House rules subject to change. Guests are required to abide by rules in the booking platform listing as well
- Must be at least 25 years old to book
- First name, last name, age and e-mail address of all guests must be submitted upon booking or within 6 hours of booking.
- Rental agreement and waiver will be e-mailed to each guest and must be signed within 48 hours of booking or reservation will be cancelled.
- Only guests with signed waivers are allowed on the property.
- Guests are required to pay a $500 refundable deposit prior to check-in or the booking will be cancelled without refund. The funds will be requested through booking platform or can be submitted through Venmo, Zelle, or PayPal. If the house rules are not broken and there is no damage to the property or its contents, the money will be refunded after check-out.
- Bookings longer than 10 nights will require additional cleaning fees and security deposit.
- There is an additional charge of $25 per person per night for guest count greater than 10. This will automatically be reflected in the booking when the number of guests is entered.
- Any breaking of house rules may result in partial or complete forfeiture of the deposit and additional charges.
- Abide by all local, state, and federal laws.No smoking
- No pets
- No events or parties
- Quiet hours are from 9 pm to 8 am
- No yelling, loud music, or noises that may disturb the neighbors at any time of day or your deposit will be forfeited
- Music level no louder than an iPhone speaker is allowed during non-quiet hour times.
- No parking on public streets. There should be plenty of driveway space parking.
- Do not open hot tub control panel.
- No glass or breakables outside.
- Do not enter or remove any items from staging areas.
- Do not move furniture
- No shoes inside the house.
- Please keep house doors closed as much as possible to prevent insects from entering.
- If wet or dirty, enter the home through the laundry room entrance.
- Please use black towels only for removing makeup. You may use the provided makeup remover wipes as well.
- No fires except for in the backyard fire pit (no taller or wider than 3 ft).
- No outside guns, knives, or weapons of any kind allowed on the property.
- No food or drinks other than water in bedrooms.
- No food or drink other than popcorn and water in media rooms.
- Do not flush anything but human waste and toilet paper. The septic system is sensitive and we don’t you to have to deal with a clogged septic system!
- No smoking inside the home or a $500 fine will be charged. Properly dispose of all cigarette butts.
- Do not drag or push kayaks, paddle boards, lily pads, boats, or any other lake toys on the ground.
- Please take a shower and rinse off any dirt, lotion, makeup, etc. before entering hot tub. This helps keep the water clean during your stay and for future guests.
- Clean up ashes in fire pit area (but do not put hot ashes int trash!)
- Clean grill after use
- Rinse off lake toys and put them back in shed as pictured in the listing photos prior to departure.
- Keep board game pieces organized in the correct boxes.
- Put all kids toys back as they appear in the listing photosRun dishwasher and clean all dishes at the end of your stay
- Place all trash and recyclables in the respective bins outside.
- Please move the trash and recycle bins to the edge of the street near the mailbox on Wednesday night and bring the trash cans back to the rocky area on the north side of the property by the front driveway on Thursday night.
- Notify hosts of broken, damaged, or stained items immediately
- Any damaged and/or missing items, furniture, electronics, etc. will be deducted from your deposit and an additional penalty may be charged.
- Remove all USED sheets, pillowcases, duvet covers, and towels (but not pillow protectors or mattress protectors) and place in laundry room at the end of your stay.
- Please leave the linens on any beds that are unused and clean.
- Start a load of WHITE towels on quick wash cycle with hot water at the end of your stay. Pour a half cup of detergent and a half cup of bleach in the designated locations.
- Leave the home in the same good condition it was in when you arrived.
Restaurant Recommendations
For restaurant recommendations near the Lake Lewisville Family Getaway, CLICK HERE.
Before You Leave
We are sad to say goodbye but we thank you for assisting us in making our turnovers efficient and complete.
- Put all kids’ toys back as they are pictured in the listing photos
- Put all game pieces and DVDs back in the correct boxes
- Rinse off all lake toys and put them back in the shed as they appear in the listing photos
- Clean up ashes in the fire pit (but do not put hot ashes in trash!)
- Run dishwasher and clean all dishes
- Clean grill if used
- Place all trash and recyclables in the respective bins outside
- Remove all used or dirty sheets, pillowcases, duvet covers, and towels, and bath mats (but not pillow protectors or mattress protectors) and place in laundry room
- Leave the linens on any beds that are unused and clean.
- Start a load of white towels on quick wash cycle with hot water. Pour a half cup of detergent and a half cup of bleach in the designated locations.
- Notify hosts of broken, damaged, or stained items
- Leave the home in the same good condition it was in when you arrived
Thank You!
Thank you again for choosing our Airbnb! We know there are a lot of options out there, so we are grateful for your business. We hope to offer you an elite level experience and we would appreciate it if you left us a 5-star review on the booking platform after your stay. Anything less than 5 stars is viewed as unsatisfactory and hurts our rankings. If you do find something could be improved, please do not hesitate to less us know via direct message on the booking platform. We are always looking to improve our guests’ experience! We hope you have the best time at the Lake Lewisville Family Getaway!
